01
Ahlan Lounges accept walk-ins (subject to seating availability). Reservations must be made at least 24 hours in advance.
02
Lounge access is limited to four hours per booking. Additional hours may be purchased at AED 50 + 5% VAT per person, per hour, subject to lounge availability.
03
Children under the age of 3 years enjoy complimentary lounge access.
04
Lounge access is strictly valid only for the date and flight details provided in the booking confirmation.
05
Any changes to your booking (including date or flight details) must be communicated to Ahlan Lounges at least six hours prior to your scheduled visit.
06
Refund requests or claims must be submitted within 21 days of the lounge visit. Requests submitted after this period will not be accepted.
07
All refund or claim requests must be directed to: lounge.inquiry@dihdxb.ae
08
Ahlan Lounges are not responsible for any loss, damage, or inconvenience incurred by guests due to their own actions, or those of third parties.